support
Something not working? A question before your next set? Reach out — real humans read every message.
email us anytime
hello@raveaura.comwe usually reply within 2 business days
Head to the sign-in screen and tap "forgot password" — we'll send an 8-digit code to your email. Type it in the app, then set a new password. Already logged in? Open Profile → Settings → Privacy & Security and request a reset from there. If the email doesn't show up, check spam or email us and we'll help you back in.
Full Aura renews automatically until you cancel. On iPhone, open Settings → Apple ID → Subscriptions. On Android, open Google Play → Payments & subscriptions. On web, manage billing from Profile → Settings. You keep access through the end of your billing period — no hard feelings, just come back when the bass drops again.
RaveAura saves your open journal, guided journal answers, mood check-ins, and integration reflections locally when you're off the grid. You'll see "saved offline — will sync when connected" and everything uploads automatically once you're back online. Safety checklists and packing lists work offline too.
In the app, open Profile → Settings → Support and tap "Report a bug" — tell us what happened and we'll look into it within 48 hours. Prefer email? Write to hello@raveaura.com with what you were doing when things went sideways.
We love hearing about events the community cares about. In the app, go to Submit a Festival and share the name, dates, and location — our team reviews every submission. You can also email hello@raveaura.com with a link to the official event page and we'll take a look.